Refund policy

Returns

You have 30 calendar days from the date of receipt to return an item. To qualify for a return, the item must be unused and in its original condition, including all packaging.

Exchanges

To exchange an item, simply return it to the address below along with your information. Once we receive and inspect the defective product, we will send you a replacement. The exchange process typically takes a few days after approval.

Refunds

Once we receive your returned item, we will inspect it and process a refund if approved. Refunds will be issued to your original payment method, such as your credit card. Please note that a 20% restocking or shipping fee may apply.

Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the return shipping cost may be deducted from the total refund amount.

Important Information

To ensure a smooth return or exchange process, please include the following details inside your return package. Missing information may result in delays or the inability to process your request:

• Name
• Address
• Reason for return or exchange
• wodfriendsusa.com order number and name

Return Address

64 Wildcrest Avenue, Billerica MA 01821

We will notify you once your return has been received and inspected. If approved, your refund will be processed within 10 business days. Please note that banks and credit card companies may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at support@wodfriendsusa.com